Beware, Emails Can Simulate Brain Damage!

Most of you have probably fired off an emotionally charged email to "nip a problem in the bud" and quickly discovered that not only did your message fail to nip the problem in the bud...it made the problem worse! Or maybe you sent someone an email that you considered to be innocuous and it turned out that the recipient considered the message quite controversial. These things probably happened because emails have the potential to simulate brain damage. Huh? Read on if you are interested!

One of the fundamental purposes of emotions is to promote accurate communications between humans. For example, if someone says, "You look nice today", what does it really mean? The meaning of those four words can vary significantly when you consider the emotional tone associated with the delivery of the words. For example, is the other person being sincere, sarcastic or seductive? Body language, voice tone and something called limbic resonance (a potential future blog topic) help communicate the true intent of the four words.

In order to understand why emails can be so easily misinterpreted, it helps to understand a little about how the brain processes language. Two areas of the brain central to language processing are Broca's area and Wernicke's area (the areas, typically on the left side of the brain, are named after the people who first discovered the language processing functions associated with the areas). Broca's area has a lot to do with converting your thoughts into words and Wernicke's area has a lot to do with understanding or comprehending words. People with damage to their Broca's area can understand you, but they cannot express themselves verbally. People with damage to their Wernicke's area can express themselves verbally, but cannot understand what is said to them. There are two corresponding areas on the opposite side of your brain that give emotional meaning to spoken language. People with damage to these areas cannot sort through and choose the appropriate meaning of spoken words nor deliver their words in a way that will accurately convey meaning to another human.

Okay, enough brain talk for now. The last sentence in the previous paragraph is the reason I am telling you about all of this. Think about it. When you use email to communicate with another human, it is the equivalent of damaging the areas of the brain that give emotional meaning to spoken language. You can, as some people do, try to overcome this shortcoming with emoticons :) or excessive words; however, you are probably going to be disappointed :( with the outcome. Anyhow, as you can see, emoticons are distracting.

Therefore, if you must communicate emotionally charged information to another person it is probably best to call them and deliver the information over the phone (introducing the element of voice tone)...or even better, tell them face-to-face (introducing the additional elements of body language and limbic resonance).

I probably should have told you all of this in person. Sorry about that! If the fact that I didn't tell you all this in person upsets you, please do not send me an email about it. :):):)

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Chris Crouch, president of DME Training and Consulting, has spent years researching and studying both the mental and physical aspects of being productive.